Health & Safety Policy

The Clean Bridge is committed to providing cleaning and property hygiene services in a safe, responsible, and professional manner.

This Health & Safety Policy explains the basic standards expected from both The Clean Bridge and our customers.

1. Our Approach

We aim to:

• Work safely and professionally
• Use suitable cleaning methods for the agreed service
• Follow reasonable safety procedures
• Use appropriate products and equipment
• Avoid unsafe work
• Communicate concerns where they arise
• Protect our team, customers, property users, and the public

2. Customer Responsibilities

Customers must tell us about any known hazards before work begins.

This includes:

• Unsafe electrics
• Broken glass
• Sharp objects
• Loose flooring or stairs
• Unstable furniture
• Damaged fixtures
• Pest activity
• Mould concerns
• Bodily fluids
• Human or animal waste
• Needles or hazardous items
• Fire, smoke, or water damage
• Aggressive pets
• Restricted access areas
• Security or building risks
• Any condition that may create a risk to our team

Customers must also ensure that water, electricity, and safe access are available where required for the service.

3. Right to Refuse Unsafe Work

Our team may refuse, pause, or stop work if:

• The property is unsafe
• The task is outside the agreed scope
• Specialist protective equipment is required
• There is a biohazard or hazardous waste concern
• There is pest activity requiring specialist treatment
• There is mould requiring specialist remediation
• The customer has not disclosed important safety information
• The team is subject to threatening, abusive, or unsafe behaviour

In these cases, charges may still apply for time, travel, or work already completed.

4. Cleaning Products and Materials

We aim to use suitable cleaning products and methods for the service. Customers should tell us in advance if:

• A surface requires special care
• Manufacturer cleaning instructions apply
• Certain products should not be used
• There are allergies or sensitivities at the property
• Pets, children, elderly residents, or vulnerable people will be present
• Eco-friendly or low-fragrance products are requested

We cannot guarantee that all products will be suitable for every surface unless special instructions are provided before the service.

5. Pets, Children, and Occupants

For safety and efficiency, pets should be secured during the service unless agreed otherwise.

Children and occupants should avoid active work areas, wet floors, cleaning products, cables, equipment, and recently treated surfaces.

The customer is responsible for ensuring the property is safe for residents, guests, tenants, pets, and visitors during and after the service.

6. Equipment and Access

Our team may use vacuums, steam equipment, carpet machines, ladders, cleaning tools, or other equipment where appropriate.

Customers must provide safe access to work areas and avoid obstructing equipment.

We do not carry out work at unsafe heights or in unsafe areas unless specialist arrangements have been agreed.

7. Incident Reporting

Any accident, injury, safety concern, or property incident should be reported as soon as possible.

We will review the matter and take reasonable steps to address safety concerns.